Effective Date: October 8, 2026
Gust Health is committed to facilitating responsible, ethical and patient-centered healthcare through affiliated licensed medical professionals.
This Code of Conduct describes the professional standards expected of healthcare providers participating in services facilitated through Gust Health.
Providers should treat patients with professionalism, respect and compassion.
Patients may be unfamiliar with telehealth services, and providers should clearly explain the consultation process, treatment recommendations and next steps.
All medical decisions must be based on the provider's independent professional judgment and applicable standards of care.
Patient safety and clinical appropriateness must take precedence over commercial considerations.
Before recommending or prescribing treatment, providers should review relevant medical history, current medications, allergies, potential contraindications and other clinically relevant information.
When information is incomplete or unclear, providers should seek clarification or recommend additional evaluation.
Providers should explain material treatment risks, benefits, alternatives and limitations and obtain applicable informed consent.
Providers should maintain appropriate clinical records documenting consultations, medical assessments, treatment decisions and prescriptions.
Providers must protect patient information in accordance with applicable privacy laws, professional obligations and platform security requirements.
Patient information should only be accessed or disclosed for authorized purposes.
Providers must maintain appropriate professional licensure, qualifications and authorization to deliver care in the relevant jurisdictions.
Prescriptions must be based on legitimate clinical assessments and comply with applicable laws, regulations and professional standards.
Providers should exercise particular care when evaluating treatment requests involving compounded medications.
Providers should support appropriate follow-up and provide patients with guidance regarding treatment questions, side effects and circumstances requiring additional evaluation.
Telehealth services are not a substitute for emergency medical care.
Providers should direct patients to emergency services or in-person evaluation when clinically necessary.
Providers are expected to maintain professional boundaries, communicate respectfully and avoid conduct that compromises patient safety or professional independence.
Questions regarding the Gust Health patient experience may be directed to support@joingust.com.
Clinical concerns should be directed to the treating healthcare professional or affiliated clinical organization.