Effective Date: October 8, 2026
Gust Health, operated by Flash LLC, is committed to transparent billing and helping patients resolve concerns about their orders and treatment memberships.
All treatment requests are subject to review and approval by a licensed healthcare provider. Submission of a medical questionnaire does not guarantee that a prescription will be issued.
For treatment requests declined during initial medical review, no treatment membership charge will be collected, consistent with the payment terms presented at checkout.
Due to the nature of prescription medications and applicable pharmacy requirements, prescription products generally cannot be returned for reuse or resale after dispensing.
Sales of prescription medications that have been dispensed are generally final, except where refunds, replacements or other remedies are required by law or applicable pharmacy policies.
If you believe your prescription was filled incorrectly, your shipment was damaged, or you received the wrong medication, please contact support@joingust.com promptly.
Gust Health will coordinate with the dispensing pharmacy to investigate and determine the appropriate resolution.
Please retain the original packaging and any relevant photographs.
Membership charges already processed are subject to the Cancellation Policy and the terms disclosed during checkout.
If you believe a charge was made in error, contact us so we can review the transaction.
To request a refund or report an issue, contact:
Gust Health
Flash LLC
support@joingust.com
https://joingust.com